Return
FineJewelryGifts12.com has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee. If an item arrived damaged, please contact us by email only so we can file a claim with the carrier. We will not accept returns on damaged items if we have not been contacted first.
Delivery and Damaged Shipments
Fully inspect all deliveries before signing the receipt even if you do not plan on opening the carton right away. Do not sign for an item unless you have fully inspected the item for damage or defects. If you do not call us within 7 days of receipt of the item to let us know about shipping damage, we will not be able to refund you.
1) If the package is damaged, we will need a photo of your item and the outside of box showing the label.
2) Write down any visible damage such as box crushed, torn, creased and other circumstances about the delivery.
3) If you find concealed damage, save the carton and packaging material and contact us by e-mail only.
Refunds (if applicable)
Once our warehouse receives and inspects your return order, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@finejewelrygifts12.com
If you have any question, please contact service@finejewelrygifts12.com
Phone: +1 212 8406099